PROSTEP solutions are built for mission-critical engineering and integration environments, where stability, security, and performance are non-negotiable. Our Product Support services ensure that your systems remain reliable, scalable, and secure throughout their entire lifecycle.

With professional, responsive, and enterprise-grade support, PROSTEP helps you maintain operational excellence while reducing risk and downtime. Our experienced support team resolves technical issues efficiently, supports optimal system usage, and ensures smooth day-to-day operations.

From configuration guidance and troubleshooting to ongoing optimization and continuous improvement, PROSTEP Product Support is your trusted partner for long-term success, supporting your business as it grows and evolves.

Whether you have a quick question or require immediate technical assistance, PROSTEP Product Support is here to help. Our team provides reliable, professional, and efficient support, ensuring fast response times and dependable solutions - so you can stay focused on your business.

Phone: +49 6151 9287 444
Email:
PROSTEP Support Portal: https://support.prostep.com

Availability: Monday to Friday, 8:00 am – 6:00 pm CET (German business days) 

Outside of business hours, you may leave a message on our voicemail or submit a support request via our Service Desk Ticketing System. All requests are tracked and handled according to defined support processes.

Service languages: German and English

Expert Support with Fast Response Times

Our experienced support specialists provide fast, efficient issue resolution to minimize downtime and protect business continuity in mission-critical environments.

Defined Support Models and SLAs

Structured support packages with clearly defined Service Level Agreements (SLAs) ensure predictable response times and service levels—aligned with your operational and business requirements.

Proactive Support and Continuous Improvement

Beyond reactive issue handling, PROSTEP Product Support helps optimize system performance, strengthen security, and continuously improve solution quality across the entire product lifecycle.

Multi-Channel Support and ITIL-Compliant Ticketing

Support requests can be submitted via phone, email, or the PROSTEP Support Portal. All requests are handled through an ITIL-compliant ticketing system, ensuring structured prioritization, transparent tracking, and efficient resolution.

Comprehensive Knowledge Base and Self-Service

Customers have access to a central knowledge base including FAQs, documentation, and best practices. Self-service capabilities enable faster issue resolution and empower users with the information they need.

Regular Updates and Security Patches

PROSTEP provides regular software updates and security patches to maintain stability, performance, and compliance across all supported software solutions—on-premise and cloud-based.

A central hub for all your support needs:

  • PROSTEP product documentation – clear, up-to-date guidance
  • Knowledge base – FAQs, best practices, and troubleshooting tips
  • Online training – get the most out of your software
  • Submit and track support tickets – fast, transparent issue management

Access the PROSTEP Support Portal